FAQ

Do you offer any discounts?

Yes! The first discount you can get is by signing up for my newsletter. You will get a 5 % discount on your first order. Additionally, I post voucher codes on my social media, typically when I reach new milestones, so make sure to follow me there!

What is a voucher and how do I get one?

A voucher is a discount code. It ranges from 5 % to 50 %. You can get your first voucher of 5 % by signing up for my newsletter. Additionally, I post voucher codes on my social media, typically when I reach new milestones, so make sure to follow me there!

Is international/worldwide shipping really for free?

Yepp. I accept international (worldwide) orders. Note: even though I legally have to account for taxes on your purchase, there is the chance that you have to pay additional customs.

How long will it take to receive my order?

Because I'm using a network with international print labs, your print gets produced at the nearest location to you. The average shipping time is 4 to 8 business days after a 2 days production time.

How do I pay for my order? Is it secure?

The checkout process is powered by PayPal, one of the most trusted online payment solutions on the web. Because of this, my shop has all the same securities and payment fraud protection as these leading payment processors. No payment details will be stored on my server. Plus, all connections are securely transferred by an SSL-Protocoll. I take privacy seriously.

What if something is wrong with my order?

If you have a problem with an order, please contact me, either through the Contact page or by mail at mail@dennisosaj.de.

What is this store's return and exchange policy?

I think we can find a good solution. Just contact me at mail@dennisosaj.de

Why do I pay 19 % taxes?

Because this shop runs under the german law. I had to include the german VAT (value add tax) of 19 %.

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